Frequently Asked Questions

Where are you located? What are your hours?
We are in Dayton, Ohio. For more info, visit our Contact Us page.
We are open 8 am to 6 pm EST.

What if I have a problem or question on my order?
We take pride in our customer service. Please give us a call at 888-285-1502, weekdays 8 am to 6 pm EST, or email us at info@woodburnpress.com

How quickly will I receive my order?
All our products are in stock and ready to be shipped. Orders are shipped UPS ground within 1-2 business days. Shipping times can vary from 1-5 business days. Please allow 3 weeks for delivery of personalized products.

How much is shipping? Can I get rush shipping?
Visit our shipping information page for shipping cost. Rush shipping is available. We offer 3 day select, 2 day Air, and Next Day Air.

Is there a discount when ordering?
Yes. We offer a bulk discount on all products (books, posters, planners, workbooks, and InfoGuides). Price is determined by the total number ordered. For example, if you order 100 copies of 5 different booklets, the price would be for 500 total booklets. For more information, go to our Pricing page.

What’s the best way to order?
Please visit our To Order page.

Can I use a Purchase Order? How do I pay for my order?
We do accept purchase orders and there are several ways to pay. We can bill you or you can use a credit card (VISA, MasterCard or American Express).

Can I receive a sample of one of your products?
We are happy to send out free sample copies of our products to educators. To request samples, visit our sample request page.

How do I set you up as a vendor?
We are happy to fill out any forms, W-9, or vendor applications needed to set us up as a vendor.

Are you a Sole Source vendor?
Yes. View our sole source letter (PDF).

Are you a woman-owned business?
Yes. View our Women's Business Enterprise certificate (PDF).

Are there any limitations on personalization? How do I get my information to you?
Please visit our Personalization Page.