Frequently Asked Questions

1. What is the turnaround time for an order?
2. Can I mix and match books or posters to get a quantity discount?
3. What is the best way to order?
4. How can I get the forms I need filled out so that you can be set up as a vendor?
5. Can I get your products anywhere else?
6. Do you take purchase orders? Can you bill us?
7. Can we add pages to the planner? Change the dates?
Can we change the text in any of the books?
8. How do I go about personalizing my books or planners?
9. Are your publications research based?
10. Can I get a sample book or planner to look at before I make a purchase?
11. What's the cost of shipping?
12. What are your hours?

1. What is the turnaround time for an order?

All of our products are in stock and ready to be shipped. Once we receive an order, it's shipped UPS ground within two business days. We are in Ohio, so shipping time is anywhere from 1 to 5 days. If you need an order to be shipped 2 day air or overnight, give us a call. Personalized orders generally take about 3 weeks. If you need an order by a specific date, please indicate this on your order form or purchase order so that we can make sure that we get your order to you in plenty of time.

2. Can I add different books or posters together to get a greater quantity discount?

Yes. Your booklet unit price is based on the total number of books you order. You can, therefore, combine titles to get quantity discounts. The same holds true for posters. You can mix and match posters to get the maximum quantity discount.

3. What's the best way to order?

We want to make ordering as easy as possible for you. You can call your order in (a real person will answer the phone and take your order), you can fax it in, mail it in, or order online. If you call an order in, you do not need to send the PO in the mail. If you do, please mark it "Confirming Order" so that we don't duplicate it.

4. How can I get the forms I need filled out so that you can be set up as a vendor?

We are always happy to complete vendor application/information forms. Just fax or email us the required forms, and we will get them back to you asap. If you need a W-9 form, just let us know. We can fax you a completed W-9 immediately.

5. Can I get your products anywhere else?

No. We are a sole source provider. You cannot purchase our products anywhere else or through any other company. If you need a sole source letter, click here to print a copy. We are also a woman owned business. For a copy of our WBE certificate, click here.

6. Do you take purchase orders? Can you bill us?

Yes. Yes. While we prefer to have a purchase order number to go with your order, we understand that some schools don't use purchase orders, and that sometimes there just isn't enough time to get a purchase order number. In these cases, we are happy to send you your order and then send you an invoice. We want to make ordering as easy as possible for you!
If you pay by credit card (Visa, MasterCard, American Express), there will be a paid invoice in with your order. If we are sending you an invoice, the invoice will be sent to the "bill to" address a few days after your order is shipped.

7. Can we add pages to the planner? Change the dates? Can we change the text in any of the books?

To keep our prices down, we print our books and planners up in very large quantities. We, therefore, cannot change or add pages. We can, however, personalize the front covers of books and planners.

8. How do I go about personalizing my books or planners?

Our personalization option has become very popular over the years. It’s an excellent way to promote your program or school, and our personalized books look great. For information on personalizing your books and planners click here.

9. Are your publications research based?

All of the information in our publications is based on research and on the experience and expertise of educators. Our publications can help you meet your NCLB requirements.

10. Can I get a sample book or planner to look at before I make a purchase?

We are happy to send educators free sample books or planners. Just click here to make your request.

11. What’s the cost of shipping?

The shipping charge on orders under $500 is 10%, on orders between $500 and $999 it’s 7%, and on orders $1,000 or more, the shipping charge is 5%. The minimum shipping charge is $6.00.
Shipping charges for Canadian orders is 15% on orders under $500 and 10% on orders $500 or more. The minimum shipping charge is $8.00 on Canadian orders. We ship orders to Canada every day and we guanantee that our Canadian customers will never be charged a customs or brokerage fee.

12. What are your hours?

We are available to answer your calls from 8:00 to 6:00 EST. If you call after hours and leave a voice message, we will return your call asap. You can also fax us 24 hours a day.